FAQ - Your most frequently asked questions
Order & Payment
Can I pay in installments?
Can I pay in installments?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How do I cancel my order?
How do I cancel my order?
Contact us at eshop@triathlonstore.fr as soon as possible. If the order has not yet been shipped, it will be cancelled and refunded within 24 to 48 hours.
How do I use my welcome code?
How do I use my welcome code?
Your welcome code is sent to you automatically by email a few minutes after you sign up for the newsletter via the welcome pop-up. It is valid only on your first order, within 7 days of receipt, and can be used once per person across the entire site, excluding electronic products. It must be entered at the time of payment.
How do I choose my pickup location?
How do I choose my pickup location?
The choice of pickup point is made after payment for your order.
I just placed an order; can I change my pickup point?
I just placed an order; can I change my pickup point?
Yes, as long as the order has not been shipped: contact us at eshop@triathlonstore.fr with your order number and the new desired pickup point.
Delivery
What are the shipping costs?
What are the shipping costs?
We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.
Is delivery to a pickup point free of charge?
Is delivery to a pickup point free of charge?
Yes, free at relay points for purchases of €150 or more.
What are the delivery times?
What are the delivery times?
Delivery time is 1 to 3 working days for metropolitan France (+ 24 hours for Corsica), and 2 to 8 working days for Europe.
How can I track my package?
How can I track my package?
A tracking link is sent by email as soon as the order is shipped.
Which countries do you ship to?
Which countries do you ship to?
We deliver to mainland France, Corsica, as well as Europe: Spain, Germany, Belgium, Finland, Italy, Luxembourg, the Netherlands, Portugal, Austria, Denmark, and Sweden (excluding French overseas territories).
Returns & refunds
What is your return policy?
What is your return policy?
See full details on this page.
Are returns to the store for click & collect purchases free of charge?
Are returns to the store for click & collect purchases free of charge?
Refunds are processed within 7 days from when we receive the item(s).
How long does it take to get a refund after a return?
How long does it take to get a refund after a return?
Refunds are processed within 24 to 48 hours after receipt and inspection of the return.
Sizes
Do you have a size guide?
Do you have a size guide?
Yes, a size guide is available on most of our product pages. If you cannot find it on the page you are interested in, contact us at eshop@triathlonstore.fr, and we will help you choose the right size.
Shops & services
Can I get a check-up for my bike before my race?
Can I get a check-up for my bike before my race?
Contact the store of your choice directly to check their workshop availability.
Do you do custom printing/flocking for tri-suits?
Do you do custom printing/flocking for tri-suits?
No, this service is not offered.
Do you offer tax-free shopping for visitors from outside the European Union?
Do you offer tax-free shopping for visitors from outside the European Union?
Yes, for visitors residing outside the European Union, in-store only (not available online).
Do you offer wetsuit or other equipment rentals?
Do you offer wetsuit or other equipment rentals?
Yes, you can contact our Parisian boutiques for this.
Still haven't found your answer?
